At the beginning of the Year of the Rat, the epidemic was raging. In order to help prevent and control the epidemic, Maiwe Communications fully launched a cloud office model: only isolate viruses, not services, and use “cloud” as the bridge to see the screen. Through the office "cloud mode", although there is no meeting or contact, the projects and services are not stopped.
In the face of the epidemic, the company quickly adjusted to the new business model and worked out feasible plans to ensure the normal operation of the business. Maiwe people are always on duty to ensure the orderly development of product technology research and development, product consultation and purchase, technical support services, after-sales guarantee services and other tasks. At present, the company's various tasks are proceeding normally, and the online work is in order, and it is very persistent in extraordinary times.
"Cloud" office efficiency is also guaranteed
During the epidemic, all departments of Maiwe Communications performed their duties, and realized weekly leadership meetings and second department meetings through the company's OA online meeting system. On the one hand, it provides organizational and management support for the company's resumption of work, and on the other hand, it sticks to its posts through the network to achieve full collaboration and mutual cooperation, steadily promote the work process, and improve team work efficiency.
Fighting team "cloud" stick to
R & D team
The R&D team has achieved full home office work, and various R&D tasks have been carried out smoothly according to the established plan. In addition, the R&D team has vigorously carried out the company’s intangible asset development work during the epidemic, and has cumulatively submitted 1 invention patent application and 6 utility model patent applications. 1 items, 2 appearance patent applications and 3 software copyright declarations.
As the company's first-line soldiers, the sales team has already gone to the battlefield. In addition to the Central China Region, the local offices in the five major regions of North China, Shandong, East China, South China, and Southwest China have realized the presence of sales engineers. Sales officers keep in touch with customers through telephone, internet, etc., and exchange information to ensure that customers' orders are placed smoothly to the company. According to statistics, the company received nearly 300 orders from customers in February.
Technical Service Team
The technical service team maintains a 24-hour service online, responds to customer needs in a timely manner, communicates with customers by phone or video at any time, realizes remote service connection to ensure the normal operation of the project, and does everything possible to prevent the project under construction from being delayed due to the epidemic, while ensuring service Quality and service efficiency!
Supply Chain Team
The supply chain team keeps track of the company’s order status at any time, closely cooperates with the upcoming demand for work, plans in advance, negotiates with suppliers in advance for material delivery, and can arrange for urgent materials to be shipped first, and for non-urgent materials to be shipped first. Wait for the notification before shipping, and strive to minimize the impact.
Self-pressurized, powerful charging
For the special period, Maiwe Communications has specially formulated a series of online learning and growth courses for all employees. Every week, department employees are arranged to conduct professional skills training and assessment to encourage everyone to learn independently, enrich professional knowledge, strengthen business development and innovation, and become a better Maiwe person.
A learning team must be invincible, and a learning individual must be fearless. When difficulties arise, it also means that opportunities are coming. Only by seizing opportunities and constantly recharging themselves can we stand out in the future.
Crisis is a turning point
Maiwe Communications will resolutely implement the national regulations and requirements for fighting the epidemic, and provide customers with remote services on the premise of ensuring the prevention and control of the epidemic. Our official website, official WeChat account, official account, mailbox, and the official flagship store of Maiwe Jingdong have all opened online service mode. If you have any pre-sales, after-sales, technical support and other consulting needs, you can contact us in time.
During the epidemic, any difficulties could not stop the determination of Maiwe people to fight the epidemic; it could not stop our original intention to serve our customers wholeheartedly, let us join hands to resist the epidemic! After the wind and rain, we will be there!