Warranty

Warranty policy

MAIWE is committed to providing high-quality products and best-in-class customer service. All products come with factory warranty from 1 year to 5 years, effective from the date of delivery, in which MAIWE will repair or replace any defective product. Out-of-warranty products will be charged for parts and labor for repair.

Category

Product Line

Warranty Period

Industrial Ethernet Switchs

Industrial Ethernet Switches

5 years

Marketing Oriented Switch

EN50155 Ethernet Switches

5 years

IEC61850 Ethernet Switches

5 years

Embedded Ethernet Switches

5 years

By-Pass Switches

5 years

POE Switches

5 years

Embedded Modules

Embedded Industrial Ethernet Switch Modules

5 years

Embedded Industrial Controller Modules

5 years

Industrial Device Networking

Serial Device Servers

5 years

Serial to Fiber Modems

5 years

Serial Converters

5 years

USB to Serial Converters

5 years

Serial Isolator/Repeaters

5 years

Network Lighting Arrester

5 years

Industrial Wireless

Industrial Wireless

5 years

Accessories

Accessories

1 years

Warranty Exclusions

This warranty does not cover:

1. Out of warranty period.
2. Changing the hardware and software of the product without the MAIWE's authorization.
3. Defects resulting from usage of the product or accessories not in accordance with MAIWE user manual.
4. Defects resulting from any service, maintenance or repair executed by a third part other than MAIWE, service provider or third party authorized by MAIWE.
5. Defects resulting from natural disaster, including but not limited to lightning, flooding, earthquake, fire, etc.
6. Software products.

Warranty Period

Service

Sending to Maiwe

Returning to customer

DOA

Replaced /repaired / return

Maiwe

Maiwe

In Warranty

Repaired

Customer

Maiwe

Out warranty

Repaired

Customer

Customer

* DOA (Defect on Arrival): A product is found to be defective within 3 months from the shipping date from MAIWE.

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